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Customer Service Improvement Consultant
Our specialist consultants can deliver customer service improvements that considerably increase companies’ income and profits by retaining more customers and raising customer satisfaction. Because the cost and time required to obtain a new customer is considerably higher than that of keeping existing customers, it can be highly beneficial to invest in customer service improvement. Our consultants’ experience is that there is scope to improve customer service in most companies and organisations. In many companies there are substantial deficiencies in customer service that frequently alienate customers and drive them to competitors.
Customer satisfaction is of huge importance, and can have a major effect on companies’ income. A happy customer is more likely to remain loyal, order more in future and recommend the company to other people.
Our professional customer service consultants can help all types of company from a small business to medium and large firms, and companies that are specialists in consumer or business to business markets. We can also help UK public sector organisations improve their customer service. As well as improving satisfaction with the services provided, this can save time spent dealing with problems and complaints, so reduce operating costs. Sometimes, our consultant firm can achieve a dramatic reduction in the number of complaints and the time spent dealing with them.
The first step of our customer service improvement programme is to assess the current situation and discover the main reasons for customer service being less than ideal. We also assess the opportunities and priorities for improvement. Once our consultancy firm has identified the main issues and priorities, we recommend improvements. This can mean improving a working practice, process, procedure, systems, etc. Our aim is to help you to achieve excellent customer service.
By helping to retain more customers, increase customer satisfaction and reduce time spent resolving complaints, our customer service improvement programme can pay for itself in a very short time. It can also improve reduce workers’ stress levels and the daily hassle they face by considerably reducing the amount of time they spend dealing with problems and handling complaints.
There are many ways in which our specialist consultancy can help companies improve customer service. This includes all the ways in which customers interact with your organisation. A very common means of communication nowadays is via a website. Communication via websites is a very frequent cause of customer frustration, dissatisfaction and sometimes even anger. Consequently, our consulting company provides a specialist service for website customer service improvement. For details of this service, click on website customer service improvement consultant.
To contact us for a costing or more details on any aspect of our customer service improvement consultancy, please click on contact customer service consultant.
Success Consulting is located in St Albans, near Welwyn Garden City in Hertfordshire (Herts). Customer service improvement advice is a specialist service that we offer to large, medium & small companies and public sector organisations in Cambridgeshire (Cambs), Buckinghamshire (Bucks), Bedfordshire (Beds), Kent, Northamptonshire (Northants), Herts, Oxfordshire, Essex, Middlesex, Sussex, Hertfordshire and other regions of the UK.
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